Returns & Exchanges
Unopened or defective goods purchased on our site are eligible for returns and / or exchanges within 15 calendar days from the day the product is received. Proof of purchase is required for refund or replacement. Please contact us if a return and / or exchange is needed.
HOW TO MAKE A RETURN:
- For sanitary reasons, returns are not available for our teething accessories, unless they are defective.
- Personalized items are non-refundable.
- If your item has been opened or used, we have the right to refuse a refund.
- If for any reason you are unhappy with your purchase you may ship the item(s) back to us for a refund as long as it is unopened or if it is defective. Note that all the defective item(s) are subject to inspection.
- If you have simply changed your mind, you may return the item(s) for a refund, however we are not responsible for return shipping fees.
- Note that the return is not pre-paid, therefore you will be responsible for the cost of shipping for the return. Shipping costs are non-refundable.
- Refunds will be made according to the form of payment used
- Your package must include the original receipt and the items you are returning.
- The repayment time will be 1-2 billing periods for the credit to appear on your statement.
HOW TO MAKE EXCHANGES:
- Please include the original receipt in the package in order to make the exchange. Please include which item(s) you would like to exchange in the same document.
- For sanitary reasons, exchanges are not available for our teething accessories, unless they are unopened or if they are defective.
- Personalized items cannot be exchanged.
- Package and seal your goods securely.
- Items sent back for an exchange must be unused and unopened in the original packaging.
- Note that the return is not pre-paid, therefore you will be responsible for the cost of shipping both outward and return. Shipping costs are non-refundable
Customer satisfaction is our number one priority. We make every effort to ensure that you will be happy with your product(s). Should you have any questions please send us an email at firstname.lastname@example.org and we will do our best to assist you.